Shipping & Returns – Medieval Metal Hair Accessories & Jewelry
1. Shipping Information
Processing Time
All orders for Medieval Metal hair accessories and jewelry are processed within 1–2 business days. Orders placed on weekends or holidays ship the next business day.
Shipping Rates & Options
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Standard Shipping (U.S.) – 3–7 business days
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Expedited Shipping (U.S.) – 2–3 business days
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International Shipping – Delivery times vary by country
Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number so you can follow your hair accessories or festival jewelry every step of the way.
2. Returns & Exchanges
We want you to love your Medieval Metal purchase. If you’re not completely satisfied, we accept returns and exchanges on unused items in original packaging within 30 days of delivery.
How to Return an Item
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Contact us via our Contact Page with your order number.
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Pack your Hair Twister, Ponytail Wrap, or jewelry piece securely in its original packaging.
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Ship it to the address provided by our customer service team.
Refunds
Once we receive and inspect your return, we’ll process a refund to your original payment method.
Exchanges
We replace defective or damaged hair accessories and jewelry at no extra cost. Please contact us before sending your item back for exchange instructions.
3. Non-Returnable Items
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Custom-made or personalized products
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Gift cards
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Final sale items
4. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
5. Questions?
For any shipping or returns inquiries, please visit our Contact Page or email us directly. Our team is here to help with your Hair Twisters, Ponytail Wraps, Elf Ear Cuffs, or any Medieval Metal accessory.
