Shipping & Returns Policy
Shipping
At Hair Twisters, we are committed to providing fast and reliable shipping. We offer the following shipping options:
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Processing Time: All orders are processed within 1-2 business days after payment is confirmed. You will receive a confirmation email once your order is processed.
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Shipping Time: Once your order is shipped, delivery typically takes 2-5 business days depending on your location. You will receive a tracking number to monitor the progress of your shipment.
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Shipping Charges: Shipping costs are calculated at checkout based on the delivery method and destination. We offer both standard and expedited shipping options.
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Shipping Delays: While we strive to deliver orders within the specified time frame, please note that shipping delays can occur due to unforeseen circumstances such as weather, holidays, or carrier issues. We will notify you if there are any significant delays in processing or shipping your order.
Returns & Exchanges
Your satisfaction is our priority! If for any reason you are not completely satisfied with your purchase, we offer easy returns and exchanges.
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Return Window: You have 14 days from the date of delivery to return or exchange your item(s). To initiate a return or exchange, please contact us at [contact email] with your order number and reason for return.
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Condition of Items: Items must be returned in their original, unused condition, with all tags and packaging intact. We cannot accept returns for items that have been used, worn, or altered.
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Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service for returns to ensure the package is safely delivered.
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Refunds: Once your return is received and inspected, we will notify you via email. Refunds will be processed to the original payment method within 7-10 business days. Please note that original shipping fees are non-refundable.
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Exchanges: If you wish to exchange an item for a different size or style, please contact us directly, and we’ll help facilitate the exchange as quickly as possible.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately with photos of the damaged items. We will offer a full refund or replacement at no additional cost to you.
