Privacy Policy
At Hair Twisters, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make a purchase from our store. By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
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Personal Information: When you make a purchase, create an account, or sign up for our newsletter, we collect personal details such as your name, email address, shipping address, billing address, and payment information.
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Usage Data: We may collect non-personally identifiable information such as your IP address, browser type, device type, and browsing activity on our website to improve user experience and analyze site traffic.
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Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, track your activity on our site, and serve personalized content and advertisements. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including payment processing, shipping, and customer service.
- To communicate with you regarding your order status, updates, and promotions.
- To improve our website, services, and customer experience based on your feedback and behavior.
- To send promotional emails and newsletters, if you have opted in to receive them.
- To protect against fraud, security issues, and enforce our Terms of Service.
3. Sharing Your Information
We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with trusted third-party partners to facilitate the services we offer, such as:
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Shipping & Delivery Partners: To process and deliver your orders.
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Payment Processors: To securely handle payments and transactions.
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Email Service Providers: To send newsletters or promotional emails.
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Law Enforcement: We may share information if required by law or to comply with legal obligations.
All third-party partners we work with are required to adhere to strict data privacy regulations.
4. Security of Your Information
We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes using encryption (SSL) for transactions and ensuring secure data storage practices. However, please note that no method of online data transmission is completely secure, and we cannot guarantee absolute security.
5. Your Rights
As a customer, you have the following rights regarding your personal data:
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Access: You have the right to access the personal information we hold about you.
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Correction: You can update or correct your personal information at any time by logging into your account or contacting us directly.
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Deletion: You can request that we delete your personal information, subject to applicable laws and retention periods.
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Opt-Out: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in any email we send you.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations.
7. Links to Other Websites
Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies when visiting external sites.
8. Children’s Privacy
Hair Twisters does not knowingly collect personal information from individuals under the age of 13. If we discover that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.
9. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.
